Reporting damage or an issue

If something gets damaged or goes wrong with an item — say, a tent pole snaps at camp — use "Report an issue" on that item's detail page to record what happened, when, and who reported it, with an optional photo. This keeps a proper history separate from the item's day-to-day edits, and you can optionally update the item's condition at the same time. Past reports for an item are listed on its detail page.

Still stuck? Send us a message

Goes straight to the person who builds this — not a ticket queue. If you've found a bug, tell us what you were doing when it happened and we'll usually reply within a day or two.

So we can reply.