Refunds

Any charge paid online can be refunded from the Fees page — a cancelled booking, or a hirer who paid twice. Open Refund next to the occurrence, check the amount (it defaults to everything still refundable, but you can refund part of it), add a reason if it helps, and confirm. Where a hirer has made more than one payment against the same booking you choose which to refund. Owners and leaders only, the same as marking a charge paid.

Two limits come from GoCardless rather than from us. A payment can't be refunded for seven days after it was collected — the app tells you the date it becomes possible. And a refund can only come out of money GoCardless still holds for your group, so once a payment has been paid out to your bank account it can't be refunded this way and you'd need to return it yourself. The app shows your available refund balance if that happens.